Shipping policy

Shipping Policy Template

1. Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Charges & Delivery Timeframes

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Shipping Cost
Standard Delivery (Prepaid) 4 – 7 Business Days Free 
Cash on Delivery (COD) 5 – 8 Business Days  Free

 

  • Delivery timelines may vary slightly depending on your location, courier partner delays, weather conditions, or local restrictions (e.g., in remote areas or Jammu & Kashmir/Northeast states).

3. Order Tracking

Once your order has shipped, you will receive an email and/or SMS/WhatsApp notification containing a tracking number and a link to track your package via our courier partners (e.g., Blue Dart, Delhivery, DTDC, Ekart, or Shadowfax).

Please allow up to 24 hours for the tracking information to update on the courier portal.

4. Cash on Delivery (COD) Policy

To ensure smooth processing of COD orders:

  • You may receive a verification call or WhatsApp message from our team to confirm your order details and delivery address.

  • Please ensure exact cash is available at the time of delivery, as delivery agents may not carry change.

  • Refusing COD deliveries at the doorstep repeatedly may result in your address being flagged for future orders.

5. Undeliverable Packages & Wrong Address

  • Incorrect Address: Please ensure your shipping address, pin code, and contact number are accurate. We are not responsible for orders shipped to an incorrect address provided by the customer.

  • Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If you are unavailable or unreachable, the package will be returned to our warehouse (RTO - Return to Origin). Re-shipping costs in such cases may be borne by the customer.